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How sattmatt Handles Your Personal Data

At sattmatt, your personal data belongs to you — we collect only what is necessary to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected with purposeUPI & Paytm payment contextYour right to access & deleteIndia-applicable jurisdictionDirect contact always available

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What This Policy Covers and Where It Applies

sattmatt Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all account holders and visitors who interact with sattmatt from India, where access is available subject to local law. We process personal data — name, email address, phone number, device identifiers, and transaction records linked to UPI, Paytm, or PhonePe deposits

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and withdrawals — only for the purposes stated at the point of collection. Data is stored on secured servers and is not sold to third parties. Where Indian data-protection law imposes specific obligations, we honour them. If you access our platform from a jurisdiction where online
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account services are restricted, eligibility depends on what local law permits. We retain transaction records for the period required by applicable financial regulations and delete account data on verified request where no legal hold applies.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, our privacy team is reachable through every channel below.

Email Privacy Team Send a written data request to our dedicated privacy address. Include your registered account email so we can verify your identity and locate your records without delay. We respond within 48 hours.

Live Chat Support Open the chat widget inside your sattmatt account and select the Privacy & Data topic. Our agents can log a formal data-access or deletion request on your behalf and escalate it directly to the privacy team.

Postal Contact For formal written requests, post a signed letter to our registered address. Include your full name, the email tied to your account, and a clear description of the data action you are requesting. We acknowledge postal requests within 10 working days.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

Every safeguard we have built around your data is designed to be transparent and auditable.

Encrypted Data Storage

All personal data — including your name, contact details, and Paytm or PhonePe transaction records — is stored using AES-256 encryption at rest. Backups are encrypted identically and held in geographically separated locations to prevent single-point loss.

Cookie Usage Explained

We use session cookies to keep you logged in and analytics cookies to understand which parts of the account dashboard you use most. You can review and withdraw non-essential cookie consent at any time through your account settings without affecting core functionality.

Payment Data Handling

When you deposit or withdraw via UPI, Paytm, or PhonePe, we store only the transaction reference number and amount — not your UPI PIN, wallet password, or full bank account details. Payment processor networks handle sensitive authentication independently of our servers.

Data Retention Policy

Account data is retained while your account remains active and for the period mandated by applicable financial regulations after closure. Once the mandatory hold period ends and no legal dispute is open, verified deletion requests are processed in full within 30 days.

Access Controls and Auditing

Internal access to personal data is restricted by role. Staff who handle your support queries see only what they need to resolve your issue. Every access event is logged and reviewed periodically, so we can detect and respond to unauthorised access attempts.

Your Right to Request Changes

You can ask us to correct inaccurate data, restrict how we process your information, or export a copy of your account data in a portable format. Send the request via email or live chat with your account-registered phone number as verification.

Frequently Asked Questions About Our Privacy Policy

These are the privacy questions we hear most often from account holders in India. If your question is not covered here, reach out through live chat or email and our privacy team will respond within 48 hours.

We collect your name, email address, mobile number, date of birth for age verification, and device identifiers. If you deposit via UPI, Paytm, or PhonePe, we also retain transaction reference numbers and amounts to maintain accurate account records.

We do not sell your data. We share it only with payment processors like UPI networks, Paytm, and PhonePe to complete transactions, and with fraud-prevention and identity-verification services where required. All third parties are contractually bound to our data-protection standards.

Email our privacy team or raise the request through live chat, quoting your registered account email. We will compile a portable export of your account data and send it to your registered address within 30 days of verifying your identity.

Yes. Once your account is closed and the regulatory retention period has passed — typically required by financial compliance rules — we will permanently delete your personal data upon a verified written request submitted by email or live chat.

We use essential cookies for login sessions and optional analytics cookies to improve the account experience. You can withdraw consent for non-essential cookies in your account settings at any time; this will not affect your ability to log in or make transactions.

We store only transaction reference numbers and amounts. Your UPI PIN, Paytm wallet credentials, and bank authentication details are handled entirely by the respective payment networks and never pass through or reside on our servers.

Contact our privacy team directly via email or live chat with a description of your concern. We acknowledge all data complaints within 48 hours and aim to resolve them within 30 days, escalating to our data-protection officer if the matter requires further review.

How sattmatt Handles Your Personal Data

How to Contact Us About Your Data

Data Handling, Cookies, and Account Security

Encrypted Data Storage

Cookie Usage Explained

Payment Data Handling

Data Retention Policy

Access Controls and Auditing

Your Right to Request Changes

Frequently Asked Questions About Our Privacy Policy

01 What personal data does sattmatt collect when I open an account?

02 Does sattmatt share my data with third parties?

03 How can I request a copy of the data sattmatt holds about me?

04 Can I ask sattmatt to delete my personal data?

05 How does sattmatt handle cookies and can I opt out?

06 Is my UPI or Paytm payment data stored securely?

07 Who do I contact if I believe my data has been handled incorrectly?

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